Healthcare
RS Prima Inti Medika
System visuals are confidential under client NDA
Overview
AI assistant guide helping patients & visitors access hospital service information — doctor schedules, clinic locations, outpatient procedures.
Tech Stack
- Node.js
- OpenAI API
- WhatsApp API
- PostgreSQL
Problem
RS Prima Inti Medika needed a system to help patients and visitors quickly access service information — doctor schedules, clinic locations, outpatient procedures — without queuing at the information desk.
Solution
An AI-powered Pomeng Chatbot integrated with WhatsApp was built. The chatbot can answer common hospital service questions, provide location guidance, and automatically direct users to relevant information.
Impact
Information desk workload decreased as repetitive questions are handled by the chatbot. Patients get information faster without waiting. Staff can focus on more complex inquiries.
Key Features
- 24/7 WhatsApp chatbot
- Doctor schedule information
- Clinic location guidance
- Outpatient procedures
- Human agent fallback
- Conversation analytics
Highlights
Service guidance easier to access
User-friendly Q&A flow
Suitable for repeated questions
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