AI Automation Sprint
We build a chatbot that answers from your own knowledge base (FAQs, service documents, and SOPs), complete with a handoff to your team for sensitive or out-of-scope questions.
Common challenges
Customer service answers the same questions over and over
Service information is scattered, so answers differ from one admin to the next
Your team needs a fast first response without taking people out of the loop for complex cases
Outcomes and scope
Repeated questions answered faster, without waiting for an admin
More consistent answers because they come from a structured knowledge base
Your team can monitor conversations and improve answers over time
AI chatbot or assistant flow built for your service
Knowledge base, prompts, fallback, and handoff to a human admin
Conversation console, answer audit, and basic analytics
Deployment, early monitoring, and answer iteration
How we work
We gather FAQs, SOPs, service documents, answer boundaries, and handoff scenarios.
We build the chatbot flow, prompts, knowledge base, console, and conversation tracking.
We test answers, refine prompts, and watch response quality in the early days of use.
Proof
Pomeng helps patients and visitors of RS Prima Inti Medika find hospital service information through WhatsApp. The AI Support Console demo shows the management side: chat, knowledge base, and conversation analytics.
The demo is a reference for flow and interface. The production version is tailored to your data, roles, and business process.
RS Prima Inti Medika, Healthcare Services
AI assistant guide helping patients & visitors access hospital service information — doctor schedules, clinic locations, outpatient procedures.
AI-powered customer support dashboard with chat interface, knowledge base management, and conversation analytics.
FAQ
Yes. We set up a fallback handoff so sensitive or out-of-scope questions are passed on to your team.
The knowledge base can start from FAQs, service documents, SOPs, catalogs, or existing customer support conversations.
We decide the channel during mapping, based on where your customers ask questions. The RS Prima Inti Medika chatbot, one of our projects, is connected to WhatsApp.
Answers are limited to the knowledge base and the response boundaries we agree on. Conversations are logged in the console for auditing, and out-of-scope questions are routed to an admin.
Cost follows scope: the number of knowledge sources, channels, and console needs. Tell us the questions your customers ask most through the form or WhatsApp and we will send an estimate covering scope, schedule, and cost.
Contact
Tell us the questions your team hears most. We will help map the knowledge base and handoff flow for a first chatbot.
